In accordance with the legal provisions in force, the purchaser has the right to return the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 64-65-66-67 of the Legislative Decree 206/2005 starting from the date of receipt of the products. Shipping and return costs shall be borne by the purchaser, except for ongoing promotions specified on the heynight.it website at the time of purchase.
In case of multiple purchases made by the purchaser with a single order and delivered separately, the term of 14 days starts from the date of receipt of the last product.
Users who wish to exercise their right to cancel their purchase may send an email, indicating the order number and user name, to: firstname.lastname@example.org.
Alternatively, he/she may request the return of the product via the relevant session of the "my account" page on the heynight.co.uk website.
There are three ways to return the product
1) Shipping handled by the customer to the following address: SLACKIT s.r.l., Via S. Giovanni Bosco 32 24026 Leffe (BG) Italy.
2) Returned goods directly to the factory, we recommend that you write or telephone us in advance.
3) Return service of Heynight:
- ITALY: Use the GLS pick-up service https://www.gls-italy.com/it/spedire-con-gls/prenotazione-ritiro to send us your parcel. Just indicate the port assigned to SLACKIT and book the pick-up. The pick-up must be booked for the afternoon and the words "To be charged to SLACKIT S.R.L Unipersonale" must be entered in the pick-up notes. This service has a charge of 10 € which will be deducted from your refund.
- EUROPE: contact us at email@example.com, writing the day, date and address where we can book the pick-up of our courier. This service has a cost of 20 € which will be deducted from your refund.
- EXTRA EUROPE: As a rule, we do not accept returns for orders outside the European Union. If you need to return a product to us, please contact us at firstname.lastname@example.org and we will find a solution together.
N.B. The goods must be returned undamaged, in their original packaging, complete in all their parts and with the accompanying tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 14 days.
A product may be deemed ineligible for return for the following reasons:
- The return was made more than 30 days after receipt of the goods.
- The product is damaged, shows signs of wear or is not in its original packaging. The packaging must be intact.
- The right of withdrawal shall not apply in the event that the services and products of SLACKIT srl are included in the categories of Article 55 of Legislative Decree 206/2005, such as the supply of goods made to measure or clearly customised.
The site will make the refund using the same means of payment chosen by the purchaser at the time of purchase. In the case of payment made by bank transfer, and if the purchaser intends to exercise his/her right of withdrawal, he/she shall provide the bank details: IBAN, SWIFT and BIC necessary to carry out the refund.